Post Kickstarter FAQ's

Q: I wasn't able to back the project due to [insert reason here]. Can I still pledge for it?

A: No

Q: I wasn't able to include the add-on while the project is active. Can I still update my pledge?

A: No.

Q: Since we reached the deadline, what do I do now?

A: Wait for KS to deduct money (anytime now) from your payment method and check for updates.

Q: When will I get the survey?

A: No exact day yet. A KS update will be provided for this.

Q: Is it possible to get the $7 Collector Game?

A: Devs are still working on it to have this available for backers of KS. Keep an eye for updates.

Q: When will I get deducted?

A: Once the project ends, you will get an email if KS was able to get funds or not.

Q: My pledge was declined. How can I retry my payment?

A: You may read more here: https://help.kickstarter.com/hc/en-us/articles/115005126434-Common-Pledge-Problems and find the same question on the page

Q: After calling the bank, they said to retry the transaction again. How do I do this?

A: Locate the email "Please fix your payment method for Eiyuden Chronicle: Hundred Heroes" and click on the button that says "Update or retry payment method"

Q: What will it show on my bank statement?

A: It should show as ST*KICKSTARTER: EIYUDE

Q: What about our Discord roles?

A: Due to the complexity of some backers having 2 or more accounts, once payment has been successfully charged to your payment method, we are waiting for ALL to be charged first before assigning roles to all backers.

Q: What's next?

A: We have events stored for you so stay tuned for updates.

Q: Where can we place a note on what add-ons we took as this is a 2 year project and I tend to forget things?

A: Please go to https://www.kickstarter.com/profile/backings?ref=user_menu and select the Blue plus sign beside Eiyuden Chronicles and you would see a part for Notes. You are the only one who can see what's in there. (web only)